10 May 2010
For some reason, the back office seems to never have productivity goals or at least not in the same way as the manufacturing side of the business. I started thinking about this in the context of a series of articles this week fretting about whether US companies have achieved better productivity by actually working better [...]
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22 February 2010
I started thinking about management execution in the wake of the issues at Toyota and discussions with current and hopefully future clients. The Toyota situation seems to combine some design defects with a fundamental management execution gap in identifying and handling the situation. We can only guess at these as outsiders, but the management execution [...]
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